Over 10 Years of Experience Killing Bed Bugs in the San Francisco Bay Area

Frequently Asked Questions

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Browse through our most frequently asked questions below. If you don’t see what you’re looking for or need a personalized quote, our team is just a message away.

What to do if I have Bed Bugs?

Call a professional. Schedule an inspection. Bed bugs are persistent, resilient and stubborn. It takes a professional to eradicate an infestation for good.

Contact us today if you have any other questions or need more information.

Bed bugs generally are brought into the home by:

  • People- transferring bed bugs from retail stores, movie theaters, public transportation & more
  • Luggage- hotels/motels, carpet & airplanes can all harbor bed bugs without your knowledge
  • Used furniture- bed bugs can live dormant for months. That means a couch you got from an antique store could unwittingly be housing pests just waiting to find life in your home
  • Bed bugs can survive for several months for up to a year without eating.
  • Bed bugs can withstand a wide range of temperatures, from nearly freezing to 122 degrees Fahrenheit.
  • When bed bugs first hatch, they are so small they can pass through a stitch-hole in a mattress.
  • It takes a newly hatched bed bug only three weeks to mature and start laying eggs itself— continuing the cycle.

One of the reasons for the reemergence of these ghastly insects is due to the government’s ban of DDT. While potentially harmful to humans, DDT was very effective at wiping out bed bug populations. When federal regulations mandated extermination companies to more natural means of insecticide, they began to flourish.

The female can lay three to five eggs per day, and up to five hundred eggs in the span of its lifetime. Mating is classified as “traumatic insemination”: the male bed bug slices through the body cavity of the female for insemination.

When the female is ready to lay eggs, she will travel to protected spaces, and lay eggs in ceiling cracks, behind wallpaper, and cracks of furniture.

There are several things that you should ask yourself and several things that should be checked to prevent a re-infestation, or alternatively, if you have never had an infestation problem, measures you should take to ensure that you hopefully never will.

One: Out-of-town Trips
Did you or someone else in your home recently come home from a trip? Bugs can stow away in clothing and in the recesses of your luggage. A good preventative measure is to check lodging you are staying in immediately after arrival. As mentioned before, signs are evident, even during the daytime, including the blood-colored excrement they leave behind.

Two: Second-hand Furniture
If you have recently purchased or picked up a used piece of furniture, or have been in a used furniture store, check the item thoroughly for signs of possible infestation before purchase or before its entry into your home.

Three: Overnight Visitors
If you recently had an overnight visitor and the problem seems to be surfacing from areas where the visitor stayed, attack this area with treatment before your own sleeping quarters. It is possible, since they do not travel far on their own, that the infestation is confined to this one area.

Four: The Apartment Next Door
If you live in an apartment or multi-family dwelling, it is possible that the infestation can come in through the walls from an adjacent apartment. Inform your landlord immediately so that they may take care of the problem.

Five: Any Routine Visitor Can Bring Bugs
Be cautious of people who routinely enter your home. This includes home health aides, maids, and nurses. Transmission is possible simply by the visit of a friend or worker into your home; they need not be staying overnight or sleeping in a bed to transmit the bugs.

Six: Check School Bags
Inspect school children’s backpacks for signs of possible infestations. If an infestation is found, inspect areas near where the backpacks are usually stored.

Upon arrival at a hotel, check areas thoroughly. Check mattresses, headboards, behind picture frames, in drawers. Check every area where they like to hide. If you find evidence, including their excrement, it is possible that it is from an old infestation and not a current one. If any evidence of infestation or prior infestation is discovered, notify the hotel staff immediately and ask to be switched to another room. Make sure the room is not adjacent to the room you just evacuated, as the bugs can easily travel through thin walls. While you are staying at a hotel, it is best to leave your clothing packed in suitcases. Unpacking them and storing them in dresser drawers at the hotel may open up an opportunity for the bugs to get in your clothing.

If you arrive home and discover that you have brought some unwanted guests home with you, immediately notify the hotel of your discovery. Having a possible infestation in hotels and motels can be a public relations nightmare for the owners. Politely ask them to pay for any and all costs incurred to rid your clothing and home of a possible new infestation.

It is a possibility that they will refuse; however, you can always advise that you will report the building to the appropriate health authorities. Owners of dwellings are legally responsible for these types of infestations no matter how they got there. It’s always important to be well-informed of state and local laws when traveling, as well.

There are many myths, folklore and “home remedies” out there, but most of them are not very effective. Do not use petroleum jelly or kerosene on affected areas; petroleum jelly is ineffective and kerosene is a fire hazard.

Thyme oil may discourage the bugs, but oils have not been proven to be effective in their extermination. Using this method will only delay the length of time you have an infestation.

If you are turning up the heat or turning off the heat to rid your home of the problem, be advised that the entire affected area must be at the extreme temperature (heat or cold) for a prolonged period of time. This method works best in dwellings that are unoccupied, or ones that are easily unoccupied.

The warranty covers an Aprehend treatment in the event of a verified reinfestation or a discounted heat treatment as detailed above.
Reinfestation must be reported within the 6-month warranty period from the date of the original service.
Warranty services are provided for bed bug-related issues only; it does not cover any other pests.

Warranty applies to:

  • Bed Bug Heat Treatments
  • Hybrid Heat Treatments
  • Aprehend Treatments

If bed bugs return within 6 months of your initial treatment date, we will perform an Aprehend bed bug treatment at no additional cost to you. If a heat treatment was initially performed and you are requesting another heat treatment, this will be discounted up to 50% off the initial heat treatment cost. Otherwise, the Aprehend treatment is fully covered under warranty.

Please note that bites alone do not confirm bed bug activity. Bites can be caused by various factors, and a proper inspection is required.
For a reinfestation to be confirmed, either:
A live bed bug must be found, OR
You may hire a bed bug-sniffing dog to verify bed bug presence.

Warranty exclusions apply to high-traffic businesses due to their increased risk for reinfestation. These businesses include, but are not limited to:

  • Hotels & Motels
  • Short-Term Rentals (e.g., Airbnb, Vacation Rentals)
  • Care Homes (e.g., Assisted Living, Nursing Homes)
  • Student Housing
  • Shelters
  • Room-to-Room Rental Homes
  • Hospitals & Medical Facilities

During the first 6 months after initial treatment, If you see any live bedbugs you may request Aprehend spray free of charge.

If you live in an apartment, condo, or townhome, it is crucial to have adjacent units inspected if a
reinfestation is found. If no inspection of adjacent units is performed, the warranty will be voided.

Why This Is Important: Bed bugs can easily travel between shared walls, floors, and ceilings
in multi-unit dwellings. Without inspecting and treating adjacent units, the risk of continued or
reintroduced infestations remains high, making it challenging to fully eradicate the problem from your
unit alone.

If you suspect a reinfestation, please contact us right away:
Phone: 925-234-4554
Email: office@thermalsolutionspc.com

If you purchased the extended warranty, it covers all the benefits mentioned in the standard warranty but extends your coverage by an additional 6 or 12 months. This provides extra peace of mind and added protection against reinfestations.

Still Have Questions or Need a Quote?
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